Returns and Exchanges
We do not accept returns or exchanges - but, we always want to make sure your furbabies are happy. Please reach out to mooniestown@gmail.com and let us know how we can help.
Refund Policy
Damages or Wrong Items Received
Please check your order upon receipt and contact us immediately if the order is damaged or if you receive the wrong item so that we can make things right.
Refunds
If approved for a refund, it will be automatically issued to your original payment method. Please remember, it can take some time for your bank to process and post the refund - we expect it to be reflected back on your statement within 48 business hours.